Overview
Medivet Sheffield, United Kingdom – Receptionist position at HIgh Green practice. 40 hours a week with some weekends. This role involves welcoming clients, handling payments, processing repeat prescriptions, and managing appointments. You will be the first face clients meet when they visit and ensure a great welcome for our clients.
Responsibilities
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
* Excellent client facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us; we truly believe every interaction we have matters and that we can make a real difference. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
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