National Income Service Income Recovery Officer - 32301
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Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12-months) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, and the successful candidates will work with a variety of colleagues across the country.
We are looking for two motivated individuals with excellent communication and organisational skills. As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation.
Responding to incidents is a central part of what we do. You may be required to have an incident role and make yourself available to respond to incidents. This may attract an additional payment and full training is given.
Experience/skills Required
* Great communication and interpersonal skills and the ability to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via a wide range of communication formats (written and verbal) to support awareness and decision making.
* Resilient and able to flex plans to effectively manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and be able to embrace and suggest new and innovative ideas.
* Comfortable managing own workload working as part of a dispersed team.
Contact and additional information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full-time post, but we would welcome applications from those working part-time or flexible hours.
Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role.
Interviews are expected to take place via Teams W/C 8th December.
For further information, please contact Astrella Newman astrella.newman@environment-agency.gov.uk.
Length of contract: Up to 12 Months.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/becoming-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.
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