Location: London Hours: FT – 2 days a week in office. Introduction Different skillset, different mindset. At PeopleScout, our creativity is redefining RPO. We blend fresh, industry-first thinking with deep in-house expertise - from occupational psychologists to social media strategists - to deliver talent solutions that both inspire and perform. As a multi-award-winning RPO provider, we're transforming the future of recruitment across every industry, skill set, and geography. We're now looking for someone to drive operational excellence and governance across one of our key recruitment programmes - ensuring compliance, efficiency, and quality in every aspect of delivery. In this role, you'll help shape the standards, frameworks, and insights that underpin exceptional performance, ensuring our operations run seamlessly and deliver measurable impact for our clients. The Role As the Operations & Governance Lead, you'll own and have ultimate accountability for the frameworks, processes, and controls that underpin successful recruitment delivery – including audit, compliance and vetting. You'll take ownership of operational performance, risk management, and compliance standards—ensuring all recruitment activities meet both client and regulatory requirements. Working closely with account leaders, delivery teams, and clients, you'll optimise processes, monitor KPIs, and embed best practice to enhance consistency, efficiency, and service quality. This role is pivotal in maintaining operational integrity, supporting continuous improvement, and enabling teams to deliver confidently and compliantly at scale. This role will sit across every aspect of the account, with autonomy to build frameworks from the ground up – with management of regular exciting projects. Who we're looking for You're a detail-oriented and commercially minded operations professional with strong experience in recruitment, talent acquisition, or RPO environments. You combine analytical thinking with a pragmatic approach to problem-solving and governance. Essential skills include: * A deep understanding of recruitment processes and workflows (both high-volume and specialist * Knowledge of compliance frameworks, and operational risk management. * You'll be confident in managing audits, driving process improvements, and partnering with senior stakeholders to ensure best-in-class delivery. Desirable experience includes: * Working within complex or regulated sectors * Leading system and process optimisation projects * Leveraging data to drive operational insights and improvements. What's in it for me? As a PeopleScout employee, you're set to gain so much from being part of our team, including: * Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes * Time off to rest, recover or conquer items on the bucket list through our 27 days holiday ( 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit * Great company paid benefits including private medical insurance*, health cash plan, life assurance, company pension and access to an Employee Assistance Programme * Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym * A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme * Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship * A group of diverse, passionate people to socialise and build your career with * If you're still reading then you are definitely a fit for us *available to people managers & senior professional roles About us PeopleScout is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. Annually, we hire over 200,000 people for our client organisations from nurses to lecturers, from engineers to hotel cleaners. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Next steps / Call to action If this sounds like you, we would love to hear from you. Click the apply button, and start your application today