The successful candidate will be responsible for assisting the Sales Operations Manager (for our Private division) with the management of both employees and operations within the assigned area.
* Engineer Management: You will ensure that your team members follow company instructions on safe systems of work and legal compliance. You will also ensure your team meets required performance and audit standards. Conduct training or organise via our training team where necessary.
* Operational Issues: You will be responsible for operational issues and will assist the Sales Operations Manager, private contracts, sales, and admin teams.
* Customer Service: You will be an ambassador for the business and always strive to offer excellent levels of customer service.
* Site Visits: You will be required to attend jobs as an engineer or for more complex jobs.
* Technical Matters: You will oversee all technical field matters related to our private customer base by monitoring and achieving performance KPIs in your area.
* Targets: You will be responsible for ensuring targets are achieved.
Gas Qualifications: CCN1, CPA1, CKR1, HTR1, CENWAT, Energy Efficiency.
Minimum Requirements:
* At least 5 years' experience as a qualified gas engineer.
* Full UK Driving Licence (less than 6 points).
* Experience delivering high levels of customer service.
* The ability to work with a diverse customer base.
Desired Qualifications:
* Solar Thermal, Unvented Hot Water, Air Source Heat Pumps, Ground Source Heat Pumps.
* OFTEC, HETAS, SSSTS, LPG qualifications.
The Sureserve Group provides market-leading compliance and energy services across the UK, with over 3,200 employees and 20+ offices. Sureserve Compliance South, part of the group, delivers heating services within the social housing sector across London & the South East, supporting domestic gas, commercial gas, renewables, and electrical services. We focus on long-term contracts to ensure job security and progression opportunities for our staff.
* Salary exchange pension
* Employee assistance programme
* 28 days annual leave including bank holidays, increasing with service (up to 5 days)
* Enhanced family leave (dependent on length of service)
Sureserve is committed to diversity and inclusion. We consider all qualified applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We offer reasonable adjustments during recruitment if needed. Successful applicants will undergo eligibility checks, including right to work in the UK and DBS checks.
Location: Dartford, Kent
Salary: £60,000 - £65,000 per year
Employment Type: Full-time
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