Job Description
Lead the delivery of a high-performing voids service as our Voids Supervisor - managing repairs from start to finish while driving down turnaround times and maximising quality. You'll inspire and lead a dedicated team, work closely with partners and stakeholders, and use a proactive, customer-focused approach to ensure homes are ready quickly and to the highest standard.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
Outline of key responsibilities...
* Manage, monitor and report on voids and contractor performance, ensuring a customer-focused and value-for-money service
* Oversee void turnaround times to minimise void loss, ensuring properties are re-let quickly and efficiently
* Manage void recharges effectively, working closely with the Income Team to support the recovery of costs
* Take a proactive approach to identifying and implementing process improvements
* Manage void budgets, demonstrating a strong understanding of value for money and cost control
* Lead, support and develop a team of technicians, including recruitment, training, performance management, and handling of employee relations matters
* Drive high performance and productivity, ensuring KPIs and service standards are consistently met or exceeded
* Manage mutual exchange inspections ensuring all repairs are complete prior to exchange
* To ensure compliance with all legal requirements concerning empty properties
We are looking for someone who has...
* Proven experience managing business processes within a service delivery environment
* Strong background in property repairs, maintenance, and delivery of voids works
* Ability to interpret relevant legislation and implement effective solutions to complex issues with minimal supervision
* Experience managing budgets, with a clear understanding and application of value for money principles
* Supervisory or line management experience, with the ability to lead and develop teams
* A full UK driving licence
Benefits
In return, we are offering...
* An annual salary of £44,063.45
* We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
* Flexible working around a 37 hour week
* Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
* Pension - between 7% - 12% dependant on individual contribution
* Life assurance - a payment of X3 your salary.
* Annual Flu Jab - provided each winter to all employees.
* Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
* Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.