Join Our Team as a Service Desk Analyst!
Location: Warrington - Hybrid Contract Type: Temp To Perm Hourly Rate: 12.82
We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you!
What You'll Do:
* Handling incoming queries and issues with professionalism and efficiency.
* Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets.
* Developing and nurturing strong relationships with customers.
* Ensuring compliance with ITIL framework practices in your daily operations.
* Collaborating with team members to deliver exceptional service under pressure.
* Organising and prioritising your workload to meet agreed timescales.
What We're Looking For:
* Proven experience in a client-facing IT environment.
* Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk.
* Awareness of ITIL framework principles.
* Excellent verbal and written communication skills.
* Strong interpersonal skills that enable you to build rapport with customers.
* A methodical, disciplined approach to your work.
* Ability to work independently while still being a team player.
* Basic understanding of service level agreements and third-party support agreements.
* General knowledge of the Microsoft 365 suite.
* Outstanding customer service and telephone handling skills.
Why Join Us?
* Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed.
* Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills.
* Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission.
* Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter!
Ready to Make a Difference?
If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience, and if successful one of our consultants will be in contact.
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