Job Description
We are seeking an exceptional individual to lead our Customer Service & Logistics (CS&L) function within our key UK&I geography, overseeing the entire plan-to-cash spectrum.
This pivotal role empowers you to define, orchestrate, and deliver strategic targets across service excellence, financial performance, cost optimization, quality assurance, and safety, all in alignment with our ambitious CS&L vision.
Responsibilities
* Architect and execute strategy to optimize financial performance and elevate service levels.
* Cultivate high‑performing talent, building a robust leadership pipeline.
* Forge strategic partnerships with internal stakeholders and external partners for seamless execution.
* Leverage Integrated Business Planning (IBP) to drive business goal achievement.
* Define operational gold standards and enforce world‑class logistics service guidelines for all local third‑party providers.
* Champion continuous improvement across all CS&L domains, from demand & supply planning to order‑to‑cash.
* Drive integration and organizational agility through master planning.
* Innovate supply chain solutions with a sophisticated portfolio segmentation strategy.
Qualifications
* Proven senior leadership experience within Customer Service & Logistics in a complex, large multinational business.
* Strategic agility and business acumen, demonstrated through continuous improvement achievements.
* Ability to navigate dynamic, matrixed organizational structures.
* Executive presence and credibility, consistently modeling core values.
* End‑to‑end supply chain vision with a holistic understanding of process linkages.
* People‑centric leadership capable of cultivating a high‑performing, agile organization.
* Success in ensuring supply chain readiness for seamless new product introductions.
Relocation Support
Country‑to‑country relocation support available through our Global Mobility Policies.
Business Unit Summary
We value our talented employees, striving to develop them before recruiting new talent. If you think the open position you see is right for you, we encourage you to apply.
Our people make all the difference in our success.
Job Type: Regular
Network Management
Customer Service & Logistics
Equal Opportunity Employer
Mondelēz International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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