About XPS Group
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
We are currently seeking a Technical Analyst within the ASG Public Sector Complaints Team. The successful candidate will play a key role in managing and progressing complaints received from Public Sector members, whether complaints against XPS or the scheme (Internal Dispute Resolution).
The ASG Team is one of XPS Administration’s central services teams. Their main objective is to maintain and strengthen XPS Administration’s processes, ensure XPS and trustees provide a compliant service, enable enhancements to services, promote good quality pensions administration, and provide pensions training. They also provide support to the admin teams on technical pensions and process issues.
Key Responsibilities
* Act as a focal point for technical queries, including compliance with scheme rules, industry regulations and pensions legislation, review of calculation
* Design and presentation of training seminars and programmes to scheme members, pensions administration staff or employer’s staff as required
* Production of office procedures documentation, training manuals and other documentation as required
* Attendance at various user groups as a representative of the company where required
* Build and maintain good relationships with clients including liaison with system suppliers and other relevant organisations
* Raise the profile of XPS Administration in the Public Sector by contributing to local and national forums and debates
Essential Your Profile
* Direct, relevant experience of the Pensions Industry, Defined Benefit (DB) schemes and advantageous to have experience in Police & Fire pension scheme administration
* Good interpersonal, written and communication skills
* Strong organisational, planning and prioritisation skills
* Desire to improve standards and develop new procedures and working practices
* Must be able to understand and comment on complex legislation
* Solid awareness of scheme rules or regulations, pensions legislation and how these impact on the business and its systems
* Enthusiastic, positive, flexible approach to work and to be a team player
Qualifications
* Preferably educated at least to ‘A’ level standard
* Successfully progressing CPC/APMI, or deemed ‘qualified by experience’
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
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