About Network Rail
Join Network Rail - Where People and Connections Matter. At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve.
Brief Description
The Shift Station Manager manages the day‑to‑day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. They professionally deliver excellent and consistent customer service - providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.
This role requires the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and are invited to interview for this role, please notify us.
Key Accountabilities
* Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service; act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
* Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, ensuring inspections are completed and recorded. Manage and direct resources in response to all accidents and incidents affecting the station environment.
* Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOCs and retail outlets.
* Liaise with internal and external stakeholders and customer including route teams, TOCs and FOCs, to develop and maintain effective relationships in order to increase overall customer satisfaction at the station.
* Manage employee rosters and resources on a day‑to‑day and long‑term basis, delivering resource contingency plans as necessary within budget and procurement rules.
* Manage the programme delivery for station checks including contractor compliance and train dispatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.
* Conduct the required risk assessments mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
* Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail's standards.
* Carry out non‑technical checks of works in progress checking that Landlord Approval Conditions are adhered to and that non‑compliances are reported and managed effectively.
Job Skills, Experience and Qualifications
Essential
* Ability to lead, manage and develop people
* Ability to attain rules and regulations level 2 competency
* Ability to gain appropriate assessor competence
* Ability to gain Station Incident Officer
* Ability to gain safety management qualification IOSH/NEBOSH
* Able to demonstrate decision‑making skills and assertiveness
* Understanding of customer needs and requirements
* Able to demonstrate organising and planning skills
* Previous safety management experience
* Ability to attain Person Responsible for Fire Safety
* Attain First Aid at Work
Desirable
* Understanding financial systems and budgets
* Commercial awareness
* IT skills in relation to report writing, corporate IM packages
* General understanding in business improvement processes
* General understanding of railway industry structure and responsibility
* Ability to engage in employee relation issues
* Previous customer service experience
* Experience in accident investigation
* denotes post holder must attain relevant competency prior to carrying out activity
How to apply
Click apply to login and submit your CV and complete the pre‑screening questions. We welcome applications from everyone. Network Rail is a Disability Confident Leader and will adapt the process and offer a reasonable alternative to help support people with disabilities through to interview for roles. Where adjustments are required, contact ScotlandResourcing@networkrail.co.uk. All offers of employment are conditional upon satisfactory completion of pre‑employment checks. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.
Benefits
Benefits details are available on our website.
Grade
Band 4.C
Salary
43,588
Closing date
Midnight on Wednesday 22nd January 2026 – late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes, so apply early.
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