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Customer Service Advisor
Posting Date: 21 Jul 2025
Unit: Consumer
Location:
3 Capital Quarter, Cardiff, United Kingdom
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives
Hourly Rate: £12.82
Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.
Join our Billing Team in Cardiff. We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.
This role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and offering occasional home working.
What’s in it for you?
* Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks off for those caring for family or friends.
* Family Leave—18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, saving you hundreds of pounds annually.
* Support for career development—helping you achieve your career goals.
* Season Ticket Travel Loan—funds to cover your travel costs upfront.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage for you and your family.
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