About Winncare
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions. Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.
Our team in Blackburn are seeking to appoint an experienced and capable individual in the position of Office Administrator. Reporting to the Service Manager, the Office Administrator will provide dedicated and detail-oriented support to the wider team. This role will play a crucial role in managing customer service and hire requests, ensuring work is scheduled in accordance with regulatory requirements, coordinating with engineers and installers, and updating the ERP system at each stage to ensure timely completion and invoicing of services. Additionally, the role encompasses key account management from a service and repair perspective.
Responsibilities
* Work in collaboration with the service and sales teams to coordinate servicing and maintenance for all customers.
* Efficient administration of service and hire related orders.
* Process service and hire requests and coordinate the work with engineers/installers.
* Process service orders during and on completion of the works.
* Complete the work on the software system for invoicing purposes.
* Prepare reports of activities with the accountable accounts.
* Build a strong, in-depth product knowledge to understand the features and benefits of products.
* Maintain and update the ERP database pre and post servicing to ensure data is processed accordingly.
* This list is not exhaustive; undertake other duties as suitably qualified and experienced to undertake.
Qualifications and profile
* Applicants should possess demonstrable experience in an office administration/customer service capacity, be a confident communicator in person and via telephone/email, and be able to build excellent internal and external relationships.
* Possess a passion for providing solutions, be motivated by achieving targets, and demonstrate attention to detail and accuracy.
* Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously; proficient in Microsoft Office (Outlook, Word, Excel); able to work on own initiative and adapt to new systems and processes.
* Experience with ERP systems is preferred; prior experience in the NHS, care home, or healthcare sector is advantageous.
This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community.
If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.
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