Job title: Regional Operations Manager Job Location: Ideal Candidates to be based in Birmingham or nearby surrounding towns - this is a regional role with hybrid working. 3 days per week on site ? ABOUT THE ROLE - Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts. The Regional Operations Manager will work closely with the Regional Sales Teams and Product Business Units adopting collaborating ways of working, growing our share of wallet and maximising our ERIKSValue. Responsible for their own, their colleagues and visitors health and safety within the operations under their scope, the Regional Operations Manager will be an advocate of and actively promote health and safety in line with ERIKS and Customers Health & Safety policies and procedures. Responsible for between 6-10 on-site operations, the Regional Operations Manager will ensure their teams deliver exceptional customer service, through setting and maintaining high operational standards, meeting contractual obligations and developing customer relationships and improvement opportunities. In support of the above, the Regional Operations Manager will provide ERIKS and Customer management teams with updates relating to Key Performance Indicators, Focused Improvement Projects and other supporting activities which help contribute to the excellent operational management of the Service Centres under their responsibility. A positive role model for, and leader of his /her team, the Regional Operations Manager, will ensure that reporting team members have clearly defined roles and objectives, are fully trained in the supporting resources required to fulfil their role and are motivated to achieve the required standards of performance. Working Hours: Mon - Fri: 8.30am - 5.30pm Weekly hours: 40 Breaks: 1 hour Requirements: Experience of managing high performance teams Strong team player with a desire to support the delivery of common business goals Sets and maintains high standards of work, experienced in the management and delivery of operational excellence Monitors performance against deadlines and milestones Strong leadership skills with a proven ability to inspire and motivate a team Communication and inter-personal skills, including written, oral and presentational Focuses on customer needs and satisfaction Innovative and able to think outside of the box Listens, consults others and communicates proactively Takes account of a wide range of issues across and related to the organisation Motivates and empowers others Your offer: And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including: 25 days plus bank holidays annual holiday entitlement Ability to purchase an additional 5 days holiday subject to scheme rules Contributory Pension Scheme Bike to Work Scheme Life Assurance Up to 1 days paid leave to concentrate on your wellbeing A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including: Unlimited mental health support from qualified mental healthcare professionals 24/7, unlimited remote GP appointments so you can get fast access to a doctor at a time convenient to you Six 1-2-1 nutritional video consultations per year Six 1-2-1 digitally delivered personal training sessions per year 360 Wellbeing Score take just four short assessments to get your score and unlock six?1-2-1 lifestyle coaching sessions per year Physiotherapy eight sessions a year shared between you and your partner Medical second opinions Savings and discounts for savings on weekly costs On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing Company Sick Pay from day 1 Group Income Protection after a period of sickness absence Long service recognition Free unlimited access to LinkedIn Learning Free ERIKS Branded workwear Free Eye tests ERIKS is an equal opportunities Employer Car or Car allowance Private Health Care Non Contractual Bonus Who we are: Were ERIKS a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make industry work better. You might just see O-rings and valves, but to us, they help power the world. We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and a hands-on service. This is where you come in Why ERIKS? With 170 sites across the UK and Ireland, a supportive environment is never far away. And, even though were proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there. At ERIKS, were committed to building a community its the people you work with, its the support you receive from your manager, it's the technical specialism that is at the core of everything we do. What are you waiting for? We cant do it without you ADZN1_UKTJ