Job title : Housing Planner
Planning & Logistics – Operations
Job Type: Full‑time FTC for 15 months (May 2027)
Job Location: ChelmsfordJob Salary: £30, per annum
Are you an organised, customer‑focused planner who loves keeping operations running smoothly? We’re looking for a Planner to join our Planning & Logistics team, supporting the delivery of responsive repairs, planned works, empty homes,pliance and grounds services. If you thrive in a fast‑paced environment and enjoy coordinating people, materials and information, this is a fantastic opportunity to make an impact.
About the Role:As a Planner, you’ll play a key role in ensuring our trade teams and contractors have everything they need to deliver a high‑quality, right‑first‑time service. This includes scheduling repairs, inspections and projects, coordinating resources, managing diaries, and providing timely updates to colleagues, customers and suppliers. You’ll support supervisors with operational data, process recharges and job costing information, and maintain accurate records across our systems. You’ll also contribute to performance reporting, continuous improvement, and customer satisfaction, helping deliver safe, well‑maintained homes.
Key Responsibilities:
1. Schedule repairs, planned works, empty homes activity,pliance tasks and inspections.
2. Coordinate trade teams, contractors and logistics to maximise resource efficiency.
3. Manage materials, waste clearance, equipment needs and van stock coordination.
4. Maintain accurate operational data, job costing, recharges and work orders.
5. Liaise with supervisors, customers, suppliers and other internal teams.
6. Support KPI reporting and performance analysis alongside the Performance Analyst.
7. Assist with updating repairs scripts, raising additional orders and using housing/contractor systems effectively.
8. Contribute to continuous improvement and customer experience.
About You:You’ll be confident working in a fast‑paced, customer‑focused environment, able to managepeting priorities with accuracy and a positive attitude. You’ll be a natural organiser with greatmunication skills and a methodical approach to your work.
Essential Skills & Experience:
9. Experience in maintenance scheduling or repairs reporting or similar.
10. Strong IT literacy, including Microsoft Word, Excel and Outlook.
11. Ability to analyse numerical data and produce reports.
12. Experience in a customer‑focused role with confidentmunication skills.
13. Strong organisational skills with the ability to prioritise and manage deadlines.
14. Ability to work in a fast - paced, high demand environment.
Desirable:
15. Experience with housing management, contractor or asset management systems.
16. Understanding of repairs processes, empty homes/voids andpliance (gas, electrical, fire, asbestos, water, CDM).
17. NVQ2 in Business Administration or equivalent qualification.
Why Join Us?This is a great opportunity to be part of a supportive team that plays a vital role in delivering safe, well‑managed homes and excellent customer service across ourmunities. You’ll be joining an organisation that values inclusion, personal growth and continuous improvement. #4771315 - Kayleigh Saunders