We’reVIVID! –We offer a vibrant, friendly, inclusive culture that supports,developsand attracts the best people!
Are you passionate about delivering exceptional customer service and ensuring safety?We’relooking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns.
Contractually based out of ourPortsmouthoffice, thisis afull-time permanent role,working37 hoursper week.This rolerequirestravel across various locations throughout Hampshire.
Here’s the facts about the role:
As Decants Manager,you’llbe leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move, this may be due to safety concerns or issues that result in the property being inhabitable until repairs are completed. Customers will need to be supported throughout the process, decants will need to be in line with timescales, compliance, legislation,policyand best practice.
Key responsibilities will include:
* Lead and develop the decant service, ensuring customers are supported throughout their journey
* Develop and implement decant strategies that meet the requirements of VIVID standards.
* Coordinate schedules to guaranteetimely, compliant, and cost-effective moves
* Implement strategies and processes that meet VIVID standards and regulatory requirements
* Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers
* Collaborate across teams and act as an ambassador for customer safety and satisfaction
* Use data and insight to improve service delivery and reduce costs
* Manage external contractors, budgets, and performance targets
What we’re looking for
* Proven experience managing decant orlarge-scalerelocation programmes
* Strong understanding of housing law, decant policies and compensation frameworks
* Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector
* Experience in property services, compliance, or housing operations
* Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
* Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes
* Excellent communication and stakeholder management skills
Asthis role involves travel, a full UK driving licence and access to a vehicle forbusiness use is a requirement. Business mileage will be paid.
Interviews will be taking place 14 April (subject to change)
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