IT Systems Support Analyst/D365 Finance and Operations, ITIL/is required by a large organisation to join their IT team supporting critical IT systems and applications.
You will be responsible for:
* Managing application life cycle: configuration, testing, upgrades, and maintenance.
* 1st and 2nd line support.
* Maintaining user accounts, permissions, and system documentation.
* User training and support.
* Troubleshooting issues with internal teams and external vendors.
* On-site technical support and preventative maintenance.
* System development support.
* Assisting with vendor management and service reviews.
Required experience and skills:
* IT support or application support role experience.
* Understanding of ITSM practices (ITIL framework preferred).
* Strong communication skills.
* Dynamics 365 Finance and Operations experience.
* Willingness and ability to travel regularly.