Job Description
Aftermarket Sales Manager\n We are seeking a proactive and experienced Aftermarket Sales Manager to lead our sales efforts across various market segments.\n\nThe ideal candidate will be responsible for driving aftermarket sales activities, maintaining customer relationships, and ensuring customer satisfaction for all products within the portfolio. This role requires strong sales leadership, excellent communication skills, and the ability to collaborate effectively with internal teams.\n\nKey responsibilities:\n\nLead and Drive Sales Activities: Proactively drive aftermarket sales activities in collaboration with the responsible product groups. Utilize established sales reporting tools to monitor and optimize sales performance.\nCustomer Engagement: Foster relationships with customers through effective communication and coordination of meetings and activities.
Act as the main contact person for defined customers, ensuring they receive prompt and accurate assistance.\nMarketing Initiatives: Develop and execute marketing strategies to enhance product recognition and promote campaigns, service letters, system upgrades, and lifecycle management initiatives.\nMaintenance Planning and Support: Coordinate maintenance planning activities and collaborate with spares, technical support, sales support, and aftermarket product sales teams to ensure seamless customer service.\nService Agreements: Secure service agreements for strategically important customers, gaining approval from senior management as needed.\nCustomer Satisfaction: Take ownership of customer satisfaction, serving as the primary escalation point for customer issues and ensuring timely resolution.\nCommercial Proposals: Prepare commercial proposals for new functionalities, modifications, and retrofit/refit/conversion solutions in line with product lifecycle strategies.\nMarket Familiarization: Understand customer operations and needs to proactively offer relevant products and services.\nInternal Communication: Facilitate communication within sales teams and collaborate effectively with Global Sales & Marketing departments.\nBudgeting and Reporting: Contribute to budgeting and forecasting processes, providing insights and recommendations based on market analysis and customer feedback.\nCRM Management: Maintain accurate customer information in the CRM system to facilitate effective sales and relationship management.\nProcess Adherence: Ensure compliance with organizational processes and procedures.\nPerformance Metrics: Report on agreed Key Performance Indicators (KPIs) to track and improve sales performance.\nContinuous Improvement: Actively participate in Continuous Improvement Projects to drive innovation and efficiency in sales processes.\nTravel: Travel as required to meet with customers, attend industry events, and support business activities.Qualifications:\n\nSignificant experience in aftermarket sales, technical sales, or a related field.\nProven track record in sales leadership and customer relationship management.\nStrong negotiation and interpersonal skills.\nAbility to work independently and prioritize tasks effectively.\nProficiency in CRM systems and Microsoft Office Suite.\nBachelor's degree in Business Administration, Marketing, Engineering, or related field (preferred).Join the team and play a key role in driving aftermarket sales success across diverse market segments