We are recruiting for an Account Support Coordinator in Redditch. The role will focus on planning of high volume of inspections generated by the client and focus on delivering within timelines. Support the account management team in delivery of the agreed contract with the client ensure performance and KPIs are met. Actively review planned activity raised by the client, ensuring communication with branch managers/tenants to seek approval for site specifics Support the management of the planning process Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement Review outstanding volumes and manage outstanding tasks Influence and work with client representatives to develop a culture if improvement and build effective relationships Chase and escalate planned work volumes and related issues to point of resolution Manage communication between client and Arcus Support the wider team on an ad hoc basis, and subject to training, with things such system changes, data changes due to peak in demand Support the creation of reports to manage quotes spend with client and demonstrate supplier spend Identify and highlight trends, including failed visits of planned activity with plan to address At the end of each month, support the provision of a detailed breakdown of planned works addressing any outstanding visits Build and maintain effective relationships with client, supplier, and internal teams Knowledge & Experience Be a Proactive 'self-starter' Attention to detail Ability to work to and meet tight deadlines Ability to prioritise and manage own workload Good analytical and organisational skills Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business Numeracy and Accuracy An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables When you join us, you will receive: Salary: upto £29,508 per annum 4% bonus, subject to achievement of targets 25 days annual leave Bank Holidays. Group personal pension scheme of matched contributions between 5% and 6% Health Cash Plan & Life assurance Discounts, vouchers, and financial aid programs Funded Training Sponsorship Scheme At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. Don't miss out on this great opportunity, apply today by clicking on the 'apply' button Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .