First Choice Recruitment is working as an agency supporting a client, a market‑leading distributor of a wide range of medical equipment, providing specialist seating solutions to adults and children with complex needs. The company works closely with NHS, social services, charities and private individuals.
We have an opening for a positive, energetic Sales Assistant who loves helping people and thrives in a busy, lively environment. Being part of a supportive team, you will need to enjoy chatting with customers and solving problems. As a key part of the customer experience, you will be guiding people through their buying journey, keeping things running smoothly behind the scenes and helping the company deliver the warm, helpful services they are known for.
Key Responsibilities
* Taking inbound sales calls, understanding what customers need, and creating quotations – with friendly follow‑up to make sure nothing gets missed.
* Preparing and sending quotes for our Sales Assessors and keeping everything on track.
* Manage and book Sales Assessors’ diaries efficiently.
* Make customer courtesy calls to check on outstanding quotations, confirm delivery satisfaction, and identify further business opportunities.
* Liaise internally with all departments to ensure customers receive a comprehensive 360° service.
* Live our “Here to Help” vibe – friendly, fast, and always professional.
* Provide ideas and feedback to the Head of Commercial to improve processes and enhance customer experience.
* Process sales orders, including for rental products, with delivery arrangements.
* Liaise with customers and relevant parties regarding delays or issues, ensuring timely resolution.
* Track and resolve all customer care issues, monitoring progress to completion.
* Contribute ideas to promote smooth operations and continuous improvement.
* Help the team with anything extra the business needs – we’re all in it together!
Knowledge / Skills / Experience
* Strong communication skills and an organised approach to work.
* Ability to manage a wide range of tasks and prioritise appropriately.
* A genuine passion for delivering outstanding customer service.
* Confidence in up‑selling and cross‑selling when the moment’s right.
* A warm, empathetic nature and the confidence to work with a wide range of customers.
* DBS check will be required.
* Experience in the healthcare sector is a bonus (but not essential).
* Familiarity with Salesforce is an advantage.
* Strong computer skills and brilliant attention to detail.
* Conversant with ISO 9001:2008.
Salary £30K – £32K
Hours: Monday – Friday 8.30 am – 5.00 pm (4 pm finish Friday)
Driving licence and 3 years sales experience preferred.
Please forward your up‑to‑date CV details and call Judy to discuss further.
First Choice Recruitment is a privately owned independent recruitment service provider; we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.
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