· Provide Support: Offer a compassionate, welcoming environment for individuals seeking emotional support, guidance, and mental health assistance.
· 1-on-1 Support Sessions: Conduct private sessions with service users, offering Cognitive Behavioural Therapy (CBT) and Dialectical Behaviour Therapy (DBT) coping strategies.
· Active Listening: Engage with individuals by listening attentively to their concerns and providing empathetic responses.
· Referral to Services: Guide individuals to additional services and resources, ensuring appropriate referrals to mental health professionals or community services.
· Maintain Confidentiality: Handle all interactions and personal information with the utmost confidentiality and respect.
· Ensure Safety: Promote a safe, supportive environment, ensuring the café spaces remain welcoming and accessible.
· Record Keeping: Accurately document interactions and support provided according to service guidelines.
· Mental Health Awareness: Knowledge of mental health challenges and basic coping strategies (CBT, DBT). Experience in a mental health or supportive role is preferred but not essential.
· Empathy and Communication: Demonstrate active, empathetic listening and maintain a calm, non-judgmental approach.
· Flexibility: Work across different locations and adapt to various shift patterns.
· Confidentiality: Understand and respect confidentiality and data protection protocols.
· Teamwork: Collaborate effectively with team members, including mental health professionals, while working independently when needed.
· Drivers license and own vehicle.
Desirable Qualities:
· Previous Experience in Mental Health: Experience in mental health support or social care roles.
· Cultural Sensitivity: Ability to work with individuals from diverse backgrounds and adapt to varying needs.
· Self-Motivated: Manage time and workload effectively in a flexible environment.
We are a leading health and social care provider with over 300 locations across England, committed to investing in our services and people, and continuously improving lives.
What Benefits Will I Receive?
Joining our bank offers flexible working options around your commitments, giving you control over your schedule. Employment with Turning Point also grants access to numerous benefits and rewards.
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