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Cessation of duty manager (housing)

London
Duty manager
Posted: 7h ago
Offer description

Neway International are seeking a Cessation of Duty Manager to join the Housing Team based with the London Borough of Lambeth. Location: 6 Brixton Hill, London, Lambeth, SW2 1RW Hours: 35 per week Start Date: 20 April 2026 Duration: 52 Weeks Rates: • PAYE: £29.79 per hour • Limited/Umbrella: £38.97 per hour Work Pattern: Minimum 2 days per week in the office. About the Client Lambeth Council’s Housing Needs service delivers statutory homelessness functions under the Housing Act 1996 and the Homelessness Reduction Act 2017. The service supports vulnerable households, manages complex caseloads and ensures lawful, defensible decision‑making across all stages of homelessness duties. The Accommodation and Property service plays a central role in safeguarding residents, ensuring compliance and maintaining high‑quality housing outcomes. The Role The Cessation of Duty Manager provides operational leadership, statutory oversight and quality assurance for all decisions relating to the ending of homelessness duties. The postholder ensures that decisions to end prevention, relief or main duties are lawful, timely and supported by clear written reasoning. They will lead a team of Caseworkers responsible for progressing cases to lawful conclusion, ensuring residents receive clear explanations, meaningful PHP updates and appropriate support during transitions. The role also provides escalation for complex, high‑risk or sensitive cases, including safeguarding, domestic abuse, severe vulnerability and public protection concerns. Alongside leadership responsibilities, the postholder will hold a small caseload to maintain practice depth, support peaks in demand and model high‑quality decision‑making. Key Responsibilities Provide operational leadership and statutory oversight for all cessation‑related decisions. Ensure decisions to end homelessness duties are lawful, defensible and supported by clear written reasoning. Lead and support Caseworkers managing cases through to lawful conclusion. Oversee the quality of PHP updates, resident communication and case progression. Act as escalation point for complex, high‑risk or sensitive cases, including safeguarding and VAWG‑related concerns. Maintain a small caseload to support service demand and model best practice. Work collaboratively with ASC, CSC, Health, VAWG services and voluntary sector partners. Ensure compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and associated statutory guidance. Contribute to service improvement, risk management and consistent decision‑making standards. Candidate Requirements Strong understanding of homelessness legislation, statutory duties and cessation processes. Experience managing or overseeing homelessness casework within a local authority or similar statutory environment. Ability to produce clear, defensible written decisions and quality‑assure casework. Experience handling complex, high‑risk or sensitive cases, including safeguarding. Strong leadership skills with the ability to support, guide and develop Caseworkers. Excellent communication skills and ability to work collaboratively with multi‑agency partners. High level of accuracy, analytical capability and professional judgement.

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