Job Description
We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.
The role involves regular interaction with customers, suppliers and internal departments.
* Run system reports to show all new orders and back order reports.
* Place relevant stock orders with respective manufacturers using online systems ensuring accuracy with items ordered and price purchased matches internal sales orders.
* Manage suppliers if stock is not received by the requested due date on the purchase order, updating systems with relevant back order information if applicable.
* Create and maintain positive relationships with customers, suppliers and all internal departments.
* Resolve queries relating to manufacturer and/or distributors invoices
* Answer queries about stock availability and progress of orders
* Liaise with key stakeholders to support and drive strong relationships and process improvement
* Undertaking any other reasonable tasks as requested by the line manager
* Ownership of Apogee Remote Management Application to ensure data accuracy
* Answer incoming contact and handle customer enquiries via email/phone/zoom
* Monitoring and maintaining of customer service desk portals
* Logging support and consumable requests
* Liaising with customer contacts
* Running regular service reports in excel
* Maintain the highest levels of client satisfaction through various interactions
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