The company
The story of Swatch is the story of a revolution. In, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.
Job description
Swatch are looking for a 20 hour Retail Sales Advisor, to join our Edinburgh Store on a fixed-term basis until 31 January, potential to go permanent. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.
Profile
Sales
1. Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
2. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
3. Ensure good knowledge of all functions of watches and other products.
4. Provide reliable information to customers in all matters relating to sales and customer service.
5. Help display merchandise as directed.
6. Contribute to the store reaching its monthly, quarterly and annual sales targets.
7. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
8. Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
9. Maintain/build a general awareness of products and security hot spots.
10. Follow Company policy and procedures for opening/closing the store.
11. Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
12. All transactions to be handled in a responsible and secure way.
13. Till functions, cashing up, payments and general duties.
14. Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
15. Ensure the store is kept clean and presentable at all times.
16. Back of house and shop floor are both just as important.
17. Health and Safety aware.
18. Good Visual Merchandising standards.
Communication
19. Adhere to company policies and regulations.
20. Attend briefing sessions as directed by your line manager.
21. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
22. Be familiar with international customers customs and culture.
Product Knowledge
23. Attend regular training days.
24. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
25. Be able to deliver good product knowledge to our customers.
Other
26. To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Professional requirements
Essential
27. Positive and outgoing with the ability to naturally converse with customers
28. Passionate about providing exceptional customer service, committed to understanding a customers needs/expectations with a strong desire to exceed them
29. Adaptable with the ability to build strong working relationships within small teams
30. Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
31. Have experience within retail and/or fashion accessories
32. Be accommodating to shifts, longer trading hours and staying late for events etc.
33. Have experience dealing with international customers
34. Ability to communicate in multiple languages
35. Commercial focus with a desire to exceed KPIs
Contact
Kevin Charles
Princes Street 99A
EH2 3AA Edinburgh (Scotland)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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