The Position
SprouleERCEisseekinganon site IT Support Technician to join our team in Croydon, reporting to the IT Support Manager,supporting users across the globalorganisation.The position is initially offered on a 3-month fixed-term basis,working 5 days a week in the Croydon office.
The IT Support Technician will play a key role in triaging and resolving end-user support requirements whilst working with senior IT team members to resolve when necessary.
Asa memberof our small but dynamic service desk team, you willlearn tomonitorthe helpdesk, develop efficient processes, and ensure high-quality support delivery. Your technicalexpertisewill be used daily, working with our Microsoft 365 environment, configuring, and troubleshootingWindows-based systems and applications, andleveragingcloud services like Intune to deploy configurations andapplications.
For more information on our company please visit our website.
Responsibilities
1. Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
2. Providedirectend-usersupportforMicrosoft365,Windows-basedsystems,andother enterprise applications.
3. Deployend-user computing equipment such as laptops, workstations, and...