Join to apply for the Hospital Switchboard Operator role at Cheatley & Co Accountants and Tax Advisors.
Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our client's team based in Pontyclun. Paid Weekly!
Rate of Pay: £12.51 per hour
Hours of work: Full-time, 12-hour shifts (Days and Nights). One week from 8am-8pm, and the next from 8pm-8am. Rotating weekly, including weekends. Flexibility required.
Contract: 6-month initial contract
Duties:
* Answering and directing calls
* Handling incoming calls from patients, families, staff, and external contacts
* Handling complaints or concerns and directing them appropriately
* Transferring calls to the relevant departments or personnel
* Providing general information such as visiting hours, directions, or department contacts
* Recording messages and maintaining logs of calls and incidents
* Assisting with basic administrative tasks like data entry
* Responding to emergency codes and alerting the relevant teams
Candidate requirements:
* Fluent Welsh speaking
* Previous experience in a similar role, ideally a switchboard role
* Excellent customer service skills and phone manner
* Ability to maintain a calm, professional, and empathetic tone, especially in high-stress situations
* Ability to work under pressure
If you believe you have the right experience, please submit your CV for immediate consideration.
Blue Arrow is proud to be a Disability Confident Employer and committed to helping great people find great work opportunities.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Customer Service
Industries
* Telephone Call Centers
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