Duty OfficerThis prestigious Tour Operator based near Crawley are looking for a Duty Officer to work within their customer service team. As a Duty Officer you will be liaising with customers on holiday anywhere in the world to provide assistance and resolve issues in an efficient customer focused manner. This is a fantastic opportunity to join this exceptional global travel brand, working as part of a fabulous, friendly team in this exciting, fast paced role with a salary of circa £33k (including shift allowance) plus an array of benefits and fantastic travel concessions. Duty Officer - Role & Responsibilities :
* Working as part of a team to take full ownership of in resort issues and queries, ensuring exceptional customer service is provided and problems resolved, in order to avoid post departure complaints.
* 24 hour telephone liaison between customers and suppliers, ensuring the best possible service.
* Accountable for finding solutions to assist customers whilst on holiday overseas.
* Assist with amendments to bookings and responding to queries for customers travelling within 24 hours.
Duty Officer - Skills & Experience Required:
1. Previous experience working for a tour operator, airline or travel company is essential, ideally in an operations or customer service role.
2. Would suit candidates with previous duty office or operations experience, team ...