French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking.
Our client is looking for a proactive and personable French speaking IT Desk Support Engineer with previous experience in IT Help Desk Support to join their dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
Providing first and second-line technical support for hardware, software, network, and system issues.
Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a "can-do" attitude.
Acting as the IT representative across all bases UK/FR/BE/NL - primarily based in the UK
Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
Escalating unresolved issues appropriately and follow up on ticket resolution.
Maintaining IT asset inventory and perform routine maintenance and upgrades.
Assisting with onboarding/offboarding employees, including configuring devices and access permis...