About the role:
As a result of continued growth, HealthHero is seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin on a part‑time, permanent basis.
Our shift patterns vary and include weekday evenings, weekends, and overnight sessions (23:00‑08:00). Shift patterns and rota flexibility can be discussed at the application stage.
As a Primary Care Centre Assistant (PCCA), you will undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.
The service operates 24/7, 365 days a year on a rolling four‑week rota pattern. The role involves non‑clinical support to clinicians and patients who use NHS 111 and GP Out of Hours services. A degree of flexibility will be required, and there may be occasional opportunities to work outside of your contracted hours to facilitate smooth operation.
Shift patterns
* Monday‑Friday 18:15/18:30 – 23:00 (Evenings)
* Monday‑Friday 23:00 – 08:00 (Overnights)
* Saturday‑Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
Overnight working will be required as part of this role and will make up part of the required working rota.
Key duties
* Driving
o Drive clinicians to patients’ homes safely and legally, adhering to current driving regulations.
o Perform basic vehicle checks at the beginning and end of shifts – ensuring the vehicle is roadworthy, fueled, and fully equipped.
o Accurately record all medications and consumables used while on shift.
* Base
o Be the first point of contact for patients or carers/relatives at the designated treatment centres.
o Support clinicians while on shift.
o Communicate with patients both in person and via telephone (comfort & welfare checks).
o Ensure the treatment centre is kept clean and tidy.
* Medication and Stock Management
o Use computer systems to accurately maintain stock levels of medications and consumables.
o Replenish car stock at the end of each shift.
o Understand stock rotation and expiry dates on weekly deliveries.
Full training will be provided. The role is varied – you may sit at a reception desk, sit in a car for long periods, carry weighted emergency equipment, and be prepared to undertake CPR on the floor if necessary. Candidates will be required by the selected person to undertake a driver’s medical if successful at interview.
About you
* Confidently interact with patients, relatives, and carers.
* Demonstrate compassion and respect.
* Possess excellent attention to detail.
* Have strong administration skills.
* Be personable, engaging and reassuring.
* Work confidently under pressure and act professionally in emergency or stressful situations.
A full UK driving licence (with no more than six registered penalty points) is essential, and you should possess a good level of driving experience.
Benefits
* A competitive rate of pay with evening and weekend enhancements up to £17.15/hr (dependent on shift times).
* Discretionary staff bonus scheme.
* Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
* Company pension scheme.
* Simply Health cash plan membership.
* Life assurance.
* Free staff parking.
Additional information
* The successful applicant will need an Enhanced DBS, which will be applied for by us upon confirmation of appointment.
* We reserve the right to close this job if we receive a sufficient number of applications.
* We are unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments at any part of your application process, please let us know.
Safeguarding
See our safeguarding policy for information relating to our commitment as a provider of healthcare.
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