Technical Lead – Outside IR35 - Remote in the UK
I’m working with a business who are building out their AWS contact centre capability and are looking for an experienced Amazon Connect Developer to take ownership of designing and developing voice solutions.
This is a hands-on role with a strong element of thought leadership, where you’ll be shaping how Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows.
Responsibilities
* Design and build IVR and voice flows within Amazon Connect
* Take ownership of the AWS contact centre platform, driving best practice and improvements
* Act as a technical lead, providing guidance on architecture and solution design
* Gather and translate business requirements into scalable technical solutions
* Work closely with internal teams and nearshore partners to deliver solutions
* Support and influence vendor/partner engagement, including capability discussions
* Contribute to the overall Amazon Connect strategy and roadmap
* Ensure solutions are robust, scalable, and aligned with AWS best practices
What they’re looking for
* Proven experience building and delivering solutions in Amazon Connect
* Strong hands-on experience with IVR / voice flow development
* Experience working within AWS environments (Lambda, Lex, etc. beneficial)
* Ability to operate as both a developer and technical lead
* Experience gathering requirements and translating into technical delivery
* Comfortable working in a client-facing / stakeholder environment
* Someone who can bring ideas, structure, and leadership, not just delivery