Knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby, where you will be working 37 hours per week between 8am-4pm Monday to Friday.
Do you have a strong, customer-focused mindset and the ability to work in a team? Or perhaps you're an organized individual with great written and verbal skills? Well, if you are, read on.
WHAT YOU'LL BRING TO THE ROLE
We have exciting new roles within our ever-changing and growing specialist back-office function. As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and NHH customers. This includes ensuring positive retailer and customer outcomes are at the core of everything we do.
You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don't go so well. Accuracy and efficiency are key attributes, ensuring a right-first-time mindset. You will also contribute to the continuous improvement of our policies, procedures, and data management strategy.
This role involves undertaking all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience. Your tasks will vary, and your means of contacting customers may be through voice or email; it is imperative that this is done promptly and properly.
We want someone who's keen to make a positive difference to our customers. Your character, positivity, and caring attitude are important. It's great if you have some customer-focused experience such as retail, hospitality, sales, or similar, but even if you haven't, we can help you develop these skills.
It's a fast-paced environment, so you'll need to be comfortable resolving one query and then moving quickly onto the next.
The right skills and experience are important, but if you have the right character, positivity, and a caring attitude, we want to talk to you too.
WHAT'S IN IT FOR YOU
Working here isn't just a job; you can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognize great work, and award-winning training to help you reach your potential. We also support your efforts in caring for the environment and communities where we live.
Some of our perks include:
* A great starting salary of £26,525.63, rising to £27,847.21 upon successful probation completion, with annual reviews.
* Annual company bonus of up to £1,500.
* 33 days leave per year, including bank holidays, with options to buy additional days.
* Flexible benefits scheme including discounts on goods and services.
* Leading pension scheme with employer contributions doubling up to 15% when you contribute 7.5%.
* Free on-site parking.
* Income protection covering half salary for up to five years if unable to work.
* Share scheme offering discounted shares.
* Family-friendly policies.
* Two volunteering days per year.
* Life insurance of 6 times salary.
We welcome people from all walks of life and celebrate individuality, knowing diverse backgrounds help us serve our communities better.
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