Job Overview
Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class reception and security service. Ensuring all internal and external customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience.
Main Duties
1. Ensure that all reception and security operations run smooth on a day to day basis
2. Maintain the Reception area to the highest standards, take ownership for your environment
3. To ensure an exceptional, memorable experience, one guest is delivered to all our clients
4. Manage all incoming calls professionally, quickly and efficiently.
5. To ensure all visitors are greeted professionally and courteously at all times
6. All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors
7. Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immediately.
8. To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively
9. Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
10. To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations
11. To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do
12. To maintain a professional appearance ensuring uniform is worn in the correct manner
13. Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries
14. Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed
15. To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
16. To report health and safety issues, including all accidents and near misses to Mitie Lifeline
What we are looking for
17. Person who is able to listen to clients request and respond in timely manner
18. Take an ownership of individual customers request and strive to exceed customer's expectations
19. Able to demonstrate one team ethos and work closely with other contractors
20. Contribute to new ideas and be inventive
21. Confident, friendly and have professional approach
22. Demonstrate excellent communications skills
23. Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals
24. Excellent communication skills in order to be able to make customers feel welcome
25. Excellent telephone manner
26. High standards of personal hygiene and presentation
27. Basic computer literacy to complete administrative tasks and good organisational skills
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at .