Customer Service & Home Delivery Coordinator
Location: Banbury
Salary: Up to 27k
Contract: Permanent / Full‑Time
Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.
This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments.
What You’ll Be Doing
Providing a high level of customer service via email and telephone
Managing and processing home delivery orders accurately
Liaising with internal teams, warehouses, retailers, and delivery carriers
Responding promptly to customer enquiries and transport‑related queries
Handling delivery issues, failures, and general service questions
Investigating customer complaints and resolving them efficiently
Escalating complex issues to the Line Manager when required
Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives
What We’re Looking For
Self‑motivated and able to work independently when needed
Excellent verbal communication skills
Strong organisational abilities and attention to detail
Confident handling confidential information
A team player who works flexibly to achieve shared goals
Someone who takes ownership of customer issues and sees them through to resolution
Comfortable working in a multicultural environment
Able to work both independently and as part of a team
Experience & Qualifications
NVQ Level 3 in Customer Service, Administration, or equivalent
Proven experience in a similar customer service or home delivery role
Excellent telephone manner
Strong IT and data‑entry skills, including experience with spreadsheets
Background in a call centre, help desk, or similar environment is beneficial
If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you