Job Description
Customer Support Unit Administrator
Location: Harlow
Salary: £22,932-24,000 DOE (Depending on Experience)
Full-time | Permanent - fixed term 12 months
Working pattern: 35 hours per week, Monday-Friday, 9am-5:00pm
We're looking for an Administrator to support our Central Support Unit team on a 12-month fixed term contract.
Job summary:
As an administrator, you will be handling a first line response for all external and internal clients, including telephone and emails. You will be required to provide administrative support to the management team and field agents and be part of the first line telephony response for Dealers and Policy Holders.
What you’ll do:
1. Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written
2. Any clerical/administration tasks which may be required to support the management team
3. Administration support to Sales agents/Dealers
4. Deal with all general enquiries within your ‘agreed level of knowledge’ from Field team, Policyholders and Dealers
5. Processing of all policy transfers
6. Work with external stakeholders to understand the issue w...