Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Billing Back Office Customer Care Representative
An exciting opportunity has arisen to join our Billing Back Office team as a Customer Care Representative, reporting to the Billing Back Office Team Manager on a full-time permanent basis.
About the Role
This is a front-line role focused on resolving customer billing enquiries quickly and effectively, primarily through written correspondence, with outbound calls where needed. You'll be empowered to provide clear solutions, reassurance, and a high standard of customer service while managing account amendments, corrections, and complex billing queries.
You'll work closely with internal teams and act as a point of contact for...