25 hours per week (See shift pattern below)
Permanent
Interview Date: Thursday 2nd July 2026 (TBC)
We welcome applications from the Armed Forces Community - get in touch to find out more
Shift Pattern:
* Monday: 8.00 -17.00
* Friday: 9.00-17.00
An opportunity has arisen to join the Therapy Services team at George Eliot Hospital as a Receptionist / Administrative Support within a high-performing outpatient service.
Our Therapy Services department delivers care to thousands of patients each year across multiple pathways. The administrative team plays a critical role in ensuring patients access the right care quickly, and that the service runs efficiently.
We are looking for someone who can operate in a fast-paced environment, take ownership of their work, and contribute to a team that takes pride in delivering a high standard of care.
Main duties of the job
Purpose
* To arrange appointments for patients attending for Therapy Services (Physiotherapy and Occupational Therapy)
* To deal with non-clinical Therapy queries through face-to-face and telephone.
* To provide administrative support
We are looking for someone who is reliable, organised, and able to perform under pressure.
You will need to demonstrate:
* Strong communication skills, including handling challenging conversations calmly and professionally.
* Attention to detail and a high level of accuracy in administrative tasks
* Confidence using IT systems (training will be provided for Trust-specific systems).
* A team-focused mindset with a willingness to support others
* Experience in a healthcare or administrative environment is beneficial but not essential.
You will be a key point of contact for patients and staff, responsible for ensuring the smooth running of the reception and administrative function. This includes:
* Managing patient bookings and enquiries with accuracy and efficiency
* Handling high volumes of calls and face-to-face interactions professionally
* Supporting the coordination of clinics to maximise patient flow
* Maintaining accurate patient records using Trust systems (including Lorenzo)
* Identifying and resolving issues proactively to prevent delays in car
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job responsibilities
To efficiently undertake basic administration and reception duties including:
* Provide a high-class reception service to all users of Therapy Services
* Provide general office and administration support to Therapy Services (the clinical staff, Managers and Clinical Assistants).
* Using the hospital computer system, make appointments for Therapy staff. This will involve having knowledge of the grade and speciality of the available therapists, and the locations where treatment is available, i.e. hospital or outreach clinics/surgeries. Appointments will be made by telephone, face to face or by letter, and involves understanding of the type of booking in line with hospital policy. Patients personal details should be registered or altered on the system as necessary. Computer generated appointment letters are printed off on a daily basis and put into the post.
* To allocate all new referrals received by post or electronically to the appropriate place, based on the diagnosis written on the referral
* To ensure that all vacant appointment spaces are filled, contacting patients by telephone to fill gaps as necessary
* To send out letters to GP referred patients containing appointments
* To re-arrange or cancel appointments as required by telephone or letter, sometimes at short notice, due to therapist absence
* Photocopy, print and scan documents as requested to a high standard.
* Deal with incoming and outgoing post and carry out filing.
* Receive visitors to the department in a professional and courteous manner.
* Assist visitors by providing information and responding to routine queries.
* Make and receive telephone calls in a professional and courteous manner.
* Communicate with departments or individual staff members by telephone, email or in person, answering queries relevant to Therapy Services.
* Take clear, accurate messages and ensure these are passed on to the appropriate person.
* On a daily basis, to sort all post arriving for Physiotherapy, Occupational Therapy (OT) and Speech and Language Therapy (SALT), and distribute it to the appropriate place/person.
* To open and date-stamp general un-named physiotherapy post and distribute it as appropriate.
* Support the Therapy team to maintain accurate, timely and legible records.
* To check each printed clinic list against the computer each day, for any last-minute amendments affecting the following day. Amended lists to be given to each Therapist as well as for Reception
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