Technical Services Advisor (Passive Fire Protection) Location: Maesteg Salary: £27000 -£30000 Job Type: Full-time/Permanent (office-based) We are seeking a motivated, customer-focused Technical Services Advisor specialising in passive fire protection for cavity barriers and firestops. This is an excellent opportunity for an individual with strong technical knowledge and a passion for delivering exceptional customer service. Key Responsibilities: * Review and assess incoming technical enquiries, assigning caseloads to technical engineers in line with set processes and response times. * Provide technical support via phone and email within the required competency level, ensuring professional and timely responses. * Maintain accurate records in the CRM system in accordance with technical processes. * Build strong relationships with stakeholders and team members. * Monitor and utilise Key Performance Indicators (KPIs) to measure service levels and response times. * Assist in recording data, compiling reports, and supporting team leaders with additional tasks. * Conduct project reviews, prepare timelines, and generate reports to support technical involvement. * Oversee the internal bespoke product ordering process, ensuring alignment with technical guidance. * Develop knowledge of departmental processes to provide support when required. * Undertake other duties as required by the business. Required Skills & ...