We are currently looking for an enthusiastic, driven, and adaptable individual to work alongside our energetic team in Chelmsford. The role requires a CAN-DO attitude. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!
Job Purpose
This is an exciting opportunity to help with the growth of of our business through managing and maintaining an accurate 'Customer Service & sales' information system for the Paving department. Grow your own personal potential with us. To support and strengthen customer relationships with our diverse customer base. Work closely with our external sales team to put us at the top of the Paving and Tile markets in the UK. Enabling the business to continue to grow by meeting exciting targets along the way.
Main Duties And Responsibilities
* Processing orders - manually and electronically.
* Taking orders via phone, email, and EDI.
* Liaising with plant managers to ensure the smooth running of deliveries.
* Liaise with our external sales teams to provide support with identifying potential new business.
* Establish a good working relationship with customers.
* Take customer calls, queries, and complaints.
* Always deliver excellent customer service.
* Liaise with the Yard teams and hauliers to ensure orders are dispatched correctly.
* Work closely with the Operations and Procurement team.
* Promote the company's service, product range and brand/image.
* Any other additional tasks as may be required by the sales representative or manager.
* Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
* Proficient use of: MS Office (Excel / Word / PowerPoint) - Essential.
* Customer Service Experience (Desirable)
* Organization & problem solving skills.
* Great listening skills & able to prioritize tasks.
* Excellent communication skills via telephone & in writing.
* Be a good team player, with the ability to work autonomously when requested.
* Attention to detail with a high level of numeracy skills.
Benefits
* 23 Days holiday + Bank Holidays.
* Death In Service Benefit.
* Access to GP Line for you and your household.
* Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
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