Administrator - Psychology & Psychological Therapies
NHS AfC: Band 3
Main area Administrative Grade NHS AfC: Band 3 Contract Fixed term: 6 months (This post is currently funded on a temporary basis however there is a possibility that the post could become permanent) Hours
1. Full time
2. Part time
hours per week Job ref -SPE-0- Site Dovedale Town Derby Salary £, - £, pro rata for part-time role Salary period Yearly Closing //6 :
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
This post is currently funded on a temporary basis however there is a possibility that the post could become permanent.
An exciting opportunity for a full time Team Administrator has arisen within our friendly Psychology and Psychological Therapies Service based within the Dovedale Day Service (London Road, Derby).
We are looking for a Team Administrator to provide a receptionist role at the Dovedale base, immediate administrative support to the Psychologists and Psychological Therapists who use the base, and remote support to our wider teams to help us to ensure the smooth running of our services across Derbyshire.
Our teams provide assessment, treatment and care for patients who experience mental health difficulties, as well as support to their carers. None of this can be done effectively without effective administration and support.
The successful candidate would join a small, supportive team of Psychology Administrators who work at various locations across the Trust, supporting our ongoing work.
Main duties of the job
The role of Team Administrator is a challenging and varied post, supporting the day to day running of the Psychological Services.
This includes answering telephone calls, which could be from patients, staff members, and other supporting workers. Telephone calls must be passed on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.
As the Team Administrator, there are also responsibilities for the prioritisation and coordinating of work with other members of staff.
Use of the Electronic Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, and letters and reports are created.
The Team Administrator also supports clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.
The Team Administrator is also responsible for inventory management and helping maintain onsite facilities.
The job also requires data collection and production, compiling reports where necessary for management information, supporting both the team and the Trust, in ensuring we are meeting our population needs.
Working for our organisation
The successful candidate will be welcomed into a vibrant and creative team of skilled Psychologists & Psychological Therapists who work with vulnerable members of the community.
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
3. Commitment to flexible working where this is possible
4. days annual leave/year plus bank holidays, increasing to days after 5 years & days after years’ service
5. Yearly appraisal and commitment to ongoing training
6. Generous NHS pension scheme
7. Good maternity, paternity and adoption benefits
8. Health service discounts and online benefits
9. Incremental pay progression
10. Free confidential employee assistance programme /7
11. Access to our LGBT+ network, BAME Network and Christian Network
12. Health and wellbeing opportunities
13. Structured learning and development opportunities
Detailed job description and main responsibilities
Job summary:
To ensure the delivery of a comprehensive, high quality administrative service to the Psychology & Psychological Therapies services, including reception duties, typing/word/processing of letters, minutes, reports and other routine correspondence.
The full job description and person specification can be found on the job application page.
Person specification
Training & qualifications
Essential criteria
14. RSA III Word Processing/Typing (or equivalent recognised qualification) - or demonstrable skills and experience
Desirable criteria
15. ECDL or equivalent IT qualification
Experience
Essential criteria
16. Previous clerical / administration experience
17. Experience of using Microsoft computer packages
18. Experience of dealing with telephone enquiries
Desirable criteria
19. Experience of using Electronic Patient Record Systems (EPR’s)
20. Audio typing experience
Knowledge and skills
Essential criteria
21. Excellent written and verbal communication skills
22. Good standard of spelling and grammatical accuracy
23. Awareness of the requirement of confidentiality
Further details / informal visits contact
NameNatalie CoultonJob titlePsychology Admin LeadEmail number
If you have problems applying, contact
Address Recruitment Team
Kingsway Hospital
Telephone option 1, option 1