Job Title: Operations Planner & Warehouse Operative (FLT)
Location: Aberdeen
Reports to: Depot Manager
Role Summary We are seeking an Operations Planner & Warehouse Operative to support the safe, efficient, and cost-effective movement of freight in and out of the Aberdeen depot. The role involves planning transport operations, coordinating drivers and vehicles, and carrying out warehouse duties including forklift operation.
Key Responsibilities Plan and coordinate the use of drivers, vehicles, and service providers to ensure efficient transport operations.
Handle inbound customer enquiries quickly and professionally, recording information accurately.
Maintain a high level of customer service by responding promptly to client needs.
Identify opportunities to improve service and communicate these to management.
Assist with loading/unloading vehicles, ensuring cargo is labelled, secured, and stored correctly.
Operate forklifts safely, carrying out pre-use checks and reporting any issues.
Keep accurate records of goods received and dispatched.
Support compliance with Health & Safety, security, and company procedures.
Maintain a clean and organised warehouse environment.
Experience & Qualifications Minimum 2 years experience in a warehouse and/or transport-related environment.
At least 2 years experience operating a counterbalance forklift.
Valid Forklift Licence.
Knowledge of Health & Safety, site security, and data protection.
Strong communication skills, both written and verbal.
Ability to work effectively under pressure in a fast-paced environment.
Team player with the ability to work independently when required.
Flexible, reliable, and customer-focused.
Personal Attributes Energetic, professional, and motivated with a positive attitude.
Strong attention to detail and organisational skills.
Proactive problem solver with a hands-on approach.
Able to build strong working relationships with colleagues and customers.
Calm under pressure and able to meet deadlines.
Professional and personable in all communications.
Discreet and trustworthy with sensitive information.
Additional Information Flexibility with working hours may be required.
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