Location: Hybrid / Lancing BN15, UK
job type: Permanent / Full-time
Sector and subsector: Client Services | Account Management
AnnualFixed salary:£ 31610.00
Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car‑park management, however, we’re so much more – expanding into new verticals to disrupt industry norms and elevate our sector with technology‑led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.
Position
We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out‑of‑the‑box solutions to meet client needs.
You should be an ambitious, self‑driven professional with a proven history of success in B2B client‑facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency.
As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts. This position offers the opportunity to make a meaningful impact, driving the Group’s success during an exciting phase of growth and expansion.
Responsibilities and Duties
* Retention: formulate and execute effective plans to protect and defend key accounts
* Growth: drive continued sales, improvement, innovation, profitability and growth
* Competition: evaluate our wallet share and ensure it is maximised
* Client champion: proactively support our client’s social value initiatives
* Collaboration: partner with your sales colleagues to identify new opportunities
* Visibility: conduct client presentations, site visits and attend offices on a regular basis
* Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner
Requirements
* Have previous experience as an Account Manager, with a solid understanding of client relationship management.
* Have proven success in a B2B customer‑facing environment, demonstrating measurable results.
* A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
* Ambitious, forward‑thinking, and innovative, with a proactive approach to driving positive change.
Agena Values
* Ambitious: we aim for world class service
* Disruptive: we're here to change the industry
* Ethical: we do things for the right reasons
* Insightful: we use research to guide our decisions
* Collaborative: We're better when we work together
* Innovative: we help people see things differently
Other Information
Salary: £31,610.30 per annum (Year 1: estimated uncapped bonus on performance £3k)
Location: Lancing with hybrid flexibilities after probation period
Free onsite parking. Smart casual office dress code.
Additional Information
Our selection process is as follows: Application – Competency Based Interview - Task
* You must be able to legally live and work in the UK without sponsorship
* The postholder may be required to travel to external meetings on occasion by most effective means available
Benefits
* Incremental holiday increases to recognise long service
* 2 volunteering days a year
* Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
* Employee Assistance Programme – 24/7 confidential, independent and professional counselling
* EV Charging points at office locations
* Regular team/company socials
* Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
(No agency speculative contact – thank you)
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