We’re looking for a kind, compassionate and resilient Senior Payroll & HR Admin Partner to join our Human Resources team at our Head Office in Islington.
£32,000.00 per annum, working 35 hours per week.
(£32,000 per annum on starting increasing to £33,093 once successfully passed probation).
This is a fixed term contract initially up to 10 months.
Want to feel like you’re making a difference? You’ll feel at home here.
Making you feel at home means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development, and a culture that welcomes all. These aren’t token gestures — we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment, as Look Ahead are not able to offer sponsorship.
The Payroll HR Admin Partner is a hands-on role responsible for:
1. Ensuring effective administration and checking of the monthly payroll tasks, managing payroll queries, and outsourcing of payroll tasks to MHR. Ensuring the integrity of Look Ahead’s payroll system at all times and accurate, prompt payment to all employees, workers, and Board Members (approximately 50% of the role).
2. Providing a customer-focused, accurate, and proactive HR administration service, working closely with a team of administrators to streamline and improve processes (approximately 50% of the role).
3. Supporting the HR admin and Payroll team on general HR queries and inputting payroll changes.
What you’ll do:
Payroll
* Manage the day-to-day administration of payroll, ensuring timely and accurate service to staff and Board members.
* Produce and review exception reports to identify and rectify errors.
* Work with relevant teams to review payroll data processing for accuracy and compliance.
* Act as liaison with auditors, external agencies, and internal departments regarding payroll processes and controls.
* Maintain the accuracy of payroll data and ensure all requests and queries are handled professionally and promptly.
* Manage relationships with outsourced payroll providers, ensuring correct payments and deductions.
* Ensure statutory and organizational payroll procedures are followed and documented.
* Handle payroll-related communications with staff, including overpayment letters and benefit changes.
* Ensure statutory returns and deductions are paid on time, and respond courteously to inquiries.
HR Admin:
* Act as the first point of contact for HR admin queries via phone and email.
* Send contractual change letters promptly and update relevant systems.
* Respond to policy and process queries, escalating as necessary.
* Keep HR systems, files, and procedures up to date.
* Perform administrative duties such as filing, mail outs, scanning, etc.
* Promote a culture of ownership and continuous improvement.
* Perform other duties as required.
General:
* Consider diversity and inclusion in all work and conduct.
* Ensure compliance with policies, legal requirements, and GDPR.
* Support employer branding and organizational values.
* Assist the HR team with projects and research as needed.
This list is not exhaustive and duties may change according to organizational needs.
About you:
* Ability to meet deadlines and deliver accurate work.
* Strong customer service skills and attention to detail.
* Ability to prioritize and manage multiple tasks.
* Proactive, enthusiastic, and confident in resolving issues.
* Respectful, articulate, and professional communication style.
* Motivated for excellence and personal development.
* Approachable and able to build effective relationships.
* Comfortable with change, creative, and innovative.
* Passionate about the organization’s mission.
* Calm, resilient, and able to maintain judgment under pressure.
What you’ll bring:
Essential:
* High accuracy and attention to detail.
* Previous payroll experience.
* Experience with iTrent or similar payroll/HR systems.
* Experience with monthly payroll processes.
* Proficiency in Microsoft Word and Excel.
* Experience handling staff payroll and HR queries.
Desirable:
* Experience in Social Housing.
About us:
Look Ahead is a leading not-for-profit care and support provider in London and the South East, delivering over 100 services. Our mission is to co-design and deliver innovative social care solutions, supporting people to thrive across various needs. We value excellence, compassion, inclusivity, and partnership.
We are committed to safeguarding and promoting welfare, and we encourage applications from diverse backgrounds.
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