Job Description
Key Responsibilities
* Provide a high-quality, consistent security service through effective leadership of branch and site personnel.
* Take full responsibility for the allocation of resources, ensuring compliance with statutory requirements and company standards.
* Ensure staffing levels meet agreed Service Level Agreements (SLAs) and that recruitment is completed promptly in line with company policy and procedures.
* Manage recruitment, onboarding, and succession planning through Securitas and BAE Systems onboarding processes.
* Ensure effective training and development is delivered so all employees perform their roles to the required standard.
* Maintain up-to-date assignment instructions, risk assessments, and site documentation, ensuring full understanding by all deployed staff.
* Support client retention by maintaining consistent service delivery and preventing fluctuations in performance.
* Ensure compliance with Health & Safety, Quality Management Systems, and company best practices.
* Monitor and achieve Key Performance Indicators (KPIs) on an ongoing basis.
* Undertake quality assurance checks and implement continuous improvement actions.
* Manage grievance and disciplinary procedures in line with company policy when required.
* Conduct regular site audits to identify improvement opportunities and drive service enhancements.
* Actively promote staff recognition, including nominations for internal and external awards.
* Coordinate and conduct security officer welfare visits in accordance with British Standards.
* Carry out site-based Personal Development Plans (PDPs) aligned to the competency framework.
* Demonstrate strong cost control awareness, managing both direct and indirect costs effectively.
* Take ownership of staff engagement and morale across the branch.
* Lead and participate in internal and external audits, ensuring full compliance and positive outcomes.
Qualifications
Core Competencies
* Managing and leading others, including effective self-management
* Strong decision-making and problem-solving abilities
* Excellent written and verbal communication skills
* Business acumen with strong commercial awareness
* Commitment to operational excellence and continuous improvement
* Strategic thinking, including planning and forecasting
* Effective customer management and sales development awareness
* Strong relationship building and networking skills
* Demonstrates behaviours in line with the Non-Management Competency Framework
Minimum Requirements
* Valid SIA Licence
* Full, clean UK driving licence
* Right to work in the UK
* Strong customer service focus
* Excellent written and verbal communication skills
* Good standard of IT skills
* Ability to work on own initiative
* Proven customer service experience
* Strong organisational and time-management skills
* People-focused management approach
Desirable / Additional Qualifications
* Working knowledge of Microsoft Office packages
* Previous security industry experience
* IOSH training or equivalent Health & Safety experience
* Previous experience in portfolio management
* Previous experience in risk management
* Flexibility to work days, nights, and weekends to ensure all Officers are visited monthly
Additional Information
Leadership & Compliance
* Lead, develop, and retain a high-performing team of Security Officers and Supervisors, promoting the Securitas Values of Integrity, Vigilance, and Helpfulness.
* Support PSO training implementation and encourage strong communication, staff recognition, and engagement.
* Ensure effective succession planning to maintain consistent service delivery.
* Support the Account Manager through effective resource and manpower planning.
* Work closely with operational support teams to deliver high-quality service.
* Ensure full compliance with Securitas policies, legal, and regulatory requirements.