Tully Farm Holdings are recruiting a Helpdesk Administrator to join our busy facilities management department. The successful candidate will need to be able to handle multiple tasks at once, work as part of a team and work independently to deliver a fast paced and accurate service. We are looking for a highly motivated and organised individual as this is key to the position.
The ideal candidate will have experience in a property maintenance or a facilities management related environment and will have a good office experience with the ability to multi-task as part of a small team. Strong admin and IT abilities are desirable together with a confident & professional approach. The Role:* Managing helpdesk emails * Creating jobs on our Sage system * Answering phone calls, 1st point of contact * Managing client portals and updating them every day * Chasing subcontractors for updates and paperwork * Uploading Quotes to client portals * Assisting with engineer scheduling * Raising purchase orders * Matching engineer worksheets with jobs for invoicing * All helpdesk associated admin * Job costing engineer timesheets * Collating Engineers worksheets The Ideal Person:* GCSE Grade A-C in Maths and English * Have experience using sage but training will be provided if not * Demonstrate proficiency in Microsoft Excel and Word * Previous helpdesk experience preferable, full training will be given * Able to work as part of a team but also work independently * Good communication skills both with the team and with our clients
This is a full-time role, working 40 hours per week Mon – Thursday 8am – 5pm and Friday 8am – 3.30pm.
Pay: 18 - 21 - £11.00 ph 21+ - £13.00 ph
Benefits: * Casual dress * On-site parking * Company Pension Scheme * Early finish on Friday
Experience: * Microsoft Office: 1 year (preferred) Tully Farm Holdings are an Equal Opportunities Employer
Job Types: Full-time, Permanent
Pay: £11.00-£13.00 per hour
Benefits: * Casual dress * Company pension * Free parking * On-site parking
Education: * GCSE or equivalent (preferred) Experience: * Maintenance Helpdesk: 1 year (preferred) Location: * Belfast BT11 9DS (required) Work Location: In person
Reference ID: HAA/03/26/