Job Title: Administrator (Administration and Customer Service)
Job Type: 3 months contract
Location: Kingswood House, WS11 8JP
Start Date: Mon, 5 Jan 2026
End Date: Sun, 5 Apr 2026
Shift Time: 08:30 - 17:00
Hours Per Week: 40.00
Dress Code: Business Casual
Responsibilities:
Compliance with all Health and Safety policies and procedures
Work closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growth
Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
Work with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase Orders
Working alongside other members of staff within the Scheme.
Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
Ensure compliance with all Health and Safety policies and procedures
Customers:
Generating Invoices for clients.
Resolving Invoice queries
Support in raising quotations for clients.
Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.
Updating customers with collection updates
Chase up outstanding quotations - and support sales pipeline management
For new customers, support the credit application process.
Generation of backing sheets for invoicing larger customers
Management of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.
Deal proficiently with any queries to find a suitable resolution.
Ensure customer files are maintained
Utilisation of various business systems including Google Suite etc. to Manage specific activity.
Suppliers
Work with suppliers to obtain quotations for bespoke collections.
Build a rapport with suppliers
Accurately process purchase orders - Supporting matching invoices against purchase orders.
Receipting of invoices from suppliers
Resolving Invoice queries
Reconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receipting
Requesting collections from supplier
Providing updates on collection requests with clients
Deal proficiently with any queries to find a suitable resolution.
Sustainability
Compliance with all Client policies and procedures
Looking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).
Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes
Skills
Excellent Customer Service - Proficient
Effective communication
Ability to work under own initiative - Proficient
Good time management - Proficient
Ability to communicate with customers at all levels - Proficient
Working knowledge of Client systems - Proficient
Behaviour
Team player
Able to deal with deadlines
Diligent
Proactiveness
Experience
Knowledge of Waste collection desirable
Customer Service - Essential
Previous experience in sales and/or account management/development within the waste management industry is desirable
Customer Relationship ManagementGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy