Title: Case Handler - Personal Effects & Cargo Claims
Location: Sidcup - Hybrid or Office based (Monday to Friday Full Time Permanent)
Salary: Upto £28k (depending on experience)
Objectives:
1. Responsible for handling Cargo and Personal Effects insurance claims from beginning through to settlement;
Undertaking a range of loss adjusting activities;
Investigate potentially fraudulent claims;
Provide guidance to others on claims management.
Main Responsibilities:
1. providing advice on making a claim and the processes involved;
2. processing new insurance claims notifications;
3. collecting accurate information and documents to proceed with a claim;
4. analysing a claim made by a policymaker;
5. guiding policyholders on how to proceed with the claim;
6. monitoring the progress of a claim;
7. investigating potentially fraudulent claims;
8. identifying reasons why full payment may not be made;
9. ensuring fair settlement of a valid claim
10. building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
11. ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
12. handling any complaints associated with a claim;
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