About the role
We are transforming our Care Advisory Hub and looking for exceptional individuals to join us.
This is NOT a Call Centre role. This is a high:impact Sales and Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move:in.
The 4:Day Week and Work from Home Advantage We demand high performance, and we reward it with exceptional work:life balance.
Your Schedule: You will work 4 days per week on 10:hour shifts (08 00).
Your Time Off: You will have 3 rest days every week .
Fully Paid Breaks: Uniquely, all your breaks (1 hour per shift) are fully paid.
Christmas Day: We are CLOSED, guaranteeing you this time off.
Reports to: Senior Care Advisor
Key duties and responsibilities
Your Role
Lead Ownership: You are responsible for your own pipeline. You will conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy.
Commercial Focus: You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.
CRM Expertise: You will maintain 100 data accuracy in Care Compass (Salesforce CRM).
Working Pattern and Commitments
Operational Hours: 08 00, 7 days a week.
Weekend Commitment: You must be available to work alternate weekends (Sat and Sun).
Hybrid Working: You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).
On:Call Obligation: To support our Sunday Solo coverage, you will be part of a rotating Sunday On:Call Rota .
Note: This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.
Who We Are Looking For
Confident Self:Starter: You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).
Empathetic but Commercial: You can build rapport instantly but are not afraid to discuss fees and funding.
Tech:Savvy: Experience with Salesforce or similar CRM systems is a distinct advantage.
Supplementary information
This role operates on a strict 4:day rolling rota (10:hour shifts, 08 00). Can you commit to this pattern?
This role requires working alternate weekends (Sat and Sun) and participation in a Sunday On:Call roster. Is this acceptable to you?
For Hybrid/Working from Home, do you have a private, quiet workspace at home that meets GDPR privacy standards?
Are you able to attend the Lowestoft Head Office for your initial induction and training week, and subsequently for a minimum of one day per quarter for scheduled training and team synchronisation activities?