Key Responsibilities
You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well as Renewables.
Key Tasks
* Detailed issue analysis, fault-finding and diagnostics
* Work together with the customer and keep them updated at every stage as one team
* Collaborate with other areas of the organisation as required to find the solution, including other engineering departments, sales and project delivery
* Prioritise the investigation of issues based on their impact and severity
* Testing of software and deployment of routine updates
* Work proactively to identify and resolve potential problems before they occur
* Author documentation, including customer reports and internal knowledge‑base articles to continually improve our service
* Proactive monitoring of Cloud based systems
* Configuration of RTU/Outstations
About You
Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who is methodical, possesses excellent attention to detail and problem‑solving skills, together with great interpersonal and communication skills. You will work well under pressure and be self‑motivated, representing our business both internally and externally with our clients.
Qualifications
Experience in Supervisory Control and Data Acquisition (SCADA) / Telemetry systems or a similar Support role is an advantage. Knowledge of ClearSCADA / Geo SCADA would be desirable but not essential. You will hold a full UK driving licence and be prepared to travel to customer sites when required.
Benefits
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Company Highlights
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
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