We are looking for a motivated and experienced Patient Services Team Leader to join our friendly and supportive team at Ibstock & Barlestone Surgeries. This is an excellent opportunity for an individual with proven leadership experience who is passionate about delivering outstanding patient care and supporting staff to perform at their best. As Patient Services Team Leader, you will oversee the day-to‑day operation of the patient services team, ensuring patients receive a professional, efficient, and compassionate service.
You will act as a key point of contact for staff, support service improvements, and help maintain a positive and productive working environment.
Responsibilities
* Lead, support, and supervise the Patient Services Team.
* Ensure the smooth day-to-day running of front‑line patient services.
* Monitor and maintain high standards of patient care and customer service.
* Support staff performance, wellbeing, and development.
* Assist with recruitment, induction, training, and onboarding of new team members.
* Manage staff rotas and support appropriate staffing levels.
* Handle patient concerns and complaints professionally and effectively.
* Work closely with the Practice Manager and clinical teams to improve services and patient experience.
* Ensure compliance with practice policies, procedures, and confidentiality requirements.
Qualifications (Required)
* Previous experience in a team leadership or supervisory role.
* Strong people‑management and communication skills.
* Ability to motivate, support, and develop team members.
* Excellent organisational skills and attention to detail.
* Experience working in a customer‑facing environment.
* Ability to manage competing priorities and work under pressure.
* Good IT skills and confidence using digital systems.
Desirable Requirements
* Experience working within a GP practice, primary care, NHS, or healthcare setting.
* Knowledge of clinical systems such as SystmOne.
* Experience managing performance, absence, or team development initiatives.
We are a busy teaching and training practice with approximately 12,000 patients. Our innovative multidisciplinary team includes 4 GP Partners, 4 salaried GPs, 2 Emergency Care Practitioners, 3 Nurse Practitioners, 3 Health Care Assistants, 2 Pharmacists, Registrars and a Dispensary team who are all supported by our Patient Services Team.
We are committed to investing in our staff and supporting career development. The successful candidate will have access to ongoing training and development opportunities, including:
Training & Development
* Leadership and management development.
* Coaching and mentoring skills training.
* Conflict resolution and communication workshops.
* NHS and primary care learning opportunities.
* Continuous professional development support.
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