VANRATH is assisting a leading Professional Services company in recruiting a Planner & Administrator. This company boasts one of the best cultures in NI and offers opportunities for progression.
Shifts are Monday to Friday, with no weekend work. This is a permanent position based at the company's Newtownabbey office.
The role offers growth opportunities and a salary that is fully negotiable, along with additional benefits and progression prospects.
Responsibilities
1. Serve as the initial contact point for tenants regarding urgent, routine, and adaptation works.
2. Schedule customer appointments and create events.
3. Notify customers of planned arrival times of workers.
4. Assign jobs to relevant trades/departments considering cost, customer service, and resource availability.
5. Raise survey events for new COTs, adaptations, and response jobs.
6. Monitor the progress of all jobs to ensure completion and proper PDA documentation.
7. Coordinate with administration, supervisors, and management to address queries and review ongoing works.
8. Communicate daily with client district maintenance officers and administrators.
9. Ensure completion dates are met or extensions are requested when necessary.
10. Handle queries and resolve complaints.
11. Maintain standards and processes to meet KPI targets.
The Ideal Person
1. IT literate and proficient in Microsoft Office.
2. Experience in scheduling and logistics.
3. Background in customer service and excellence.
Preferred Qualifications
1. Experience in a fast-paced construction environment, especially housing maintenance.
2. A Degree or HND in a related discipline.
For further information or to apply, please use the link below or contact Jack Groves at Vanrath in confidence.
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