Maternity Cover (September 2025 to December 2026) Benefits to you: Health Cash Plan - Including Medical/Dental/Online retail discounts 25 days holiday FTE, increasing with length of service up to a maximum of 30 days Celebration leave Option to purchase additional annual leave (up to 10 days per annum) Employee Assistance Program with Health Assured Refer a friend scheme 50% discount on nursery fees Day camps discounts: 1 week free and 1 week at 50% per child per annum Campsite and activities discounts at YMCA Fairthorne Manor Cycle to work scheme Job purpose: The Programme Co-ordinator plays a key role at YMCA Fairthorne Manor by supporting the Programme delivery function of the centre. You will ensure a smooth delivery of service by gaining a clear understanding of the requirements of our customers and matching this to the skills and abilities of the delivery staff. You will use your organisational skills to support the delivery of the required programmes to achieve our goals and strategic objectives and the transformation of YMCA Fairthorne Manor. Key duties and responsibilities: Create individual activity programmes for groups based on their needs and requirements whilst making efficient use of staff and activity resource Prepare the weekly staffing rota, ensuring the correctly qualified staff are delivering activities and that staff hours, holidays and TOIL are being monitored and managed in line with service delivery and operational requirements Support team members to create exciting programmes for Daycamps, community and schools and groups Collate and share customer pre-visit information in a timely manner for each group with relevant departments and leads to ensure customer satisfaction is achieved Collate customer post experience feedback and prepare KPIs and share with relevant departments for monitoring and tracking purposes Work closely with the sales team to monitor bookings and capacity limits Use a CRM software package (netsuite) to manage group information Deliver administrative support for events such as the annual Young Carers Festival Person Specification & Key Competencies Personal attributes Genuine enthusiasm for the work and values of the organisation and a desire to contribute towards the delivery of the YMCA Way Provides great customer service and relates positively to customers (many of whom are children) and staff Ability to work as part of a team and is a team player Ability to work in a fast moving and changeable environment Work using own initiative Ability to work to tight deadlines Commitment to equal opportunities and an inclusive approach Qualifications/Experience Essential: Minimum of 2 years’ experience of working in a customer focussed role Excellent IT skills working knowledge of Microsoft office, especially Excel Previous knowledge and use of CRM systems Desirable: Familiarity with outdoor activity settings Understanding of how to plan and develop staff rotas and programmes Experience of working with volunteers Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service. We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.