The role offers variety across 1st & 2nd Line Support and Digital projects.
Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects.
Job Description:
1. Support the business by delivering effective first and second line IT support across all teams
2. Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services
3. Liaise with Group IT support on Group related services and issues
4. Maintain, monitor and improve IT systems, hardware, software, and digital platforms
5. Contribute to the continuous improvement of processes, security, and user experience
6. Provide advice and training to users on use of core Microsoft and other application packages
7. Provide an efficient and user focused IT support service
8. Escalate complex incidents to the IT and Digital Manager or external support partners as required
9. Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access
10. Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices
11. Maintain the company IT asset register, including management of warranties and licences
12. Record and manage incidents and service requests
13. Perform routine maintenance on IT systems, ensuring reliability and security
14. Support the monitoring and management of backups, updates, and patching
15. Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.)
16. Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance)
17. Support the management of licensing, renewals and IT contracts
18. Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms
19. Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations
20. Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools
21. Provide testing and user training for new digital solutions and business processes
22. Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies
Candidate Requirements:
23. Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft
24. certifications)
25. A levels / O levels / GCSE qualifications
26. Additional cybersecurity, networking or cloud training – Desirable
27. Minimum 3 – 5 years’ experience in a role providing first and second line support – Essential
28. Experience administering and supporting Microsoft 365 and Windows environments – Essential
29. Proven troubleshooting and diagnostic skills – Essential
30. Experience supporting digital or IT improvement projects – Desirable
31. Experience with CRM or business systems – Desirable
32. Strong understanding of IT fundamentals – Essential
33. Ability to diagnose and resolve technical issues – Essential
34. Excellent communication and customer service skills – Essential
35. Knowledge of Microsoft 365 – Essential
36. Awareness of cybersecurity best practices – Desirable
37. Basic networking knowledge – Essential
38. Experience with Power Automate / Power Apps – Desirable
39. Experience with Microsoft dynamics-based CRM systems – Desirable
40. Understanding of endpoint security tools and secure IT practices
This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas
This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support
Hours: Monday – Friday 9:00 am – 5:00 pm, 1 hour Lunch
Salary: £35,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region